At clubph, your privacy matters. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and what rights you have under the Philippine Data Privacy Act of 2012. Please read this carefully before using the clubph platform.
Summary: clubph collects personal data to operate your account, process payments, comply with Philippine law, and improve your experience on the platform. We do not sell your personal data to third parties. Your data is protected in accordance with Republic Act No. 10173, the Philippine Data Privacy Act of 2012, and its implementing rules and regulations. By using the clubph platform, you consent to the practices described in this Privacy Policy.
clubph ("we," "us," "our," "the Company") is committed to protecting the privacy and personal data of all individuals who access or use the clubph online casino platform, including the website at clubph.app and any associated mobile applications or services (collectively, "the Platform").
This Privacy Policy describes how clubph collects, uses, stores, discloses, and protects personal information in connection with your use of the Platform. It applies to all registered players, prospective players, and visitors to the clubph Platform, regardless of whether they are located in Metro Manila, Cebu, Davao, or anywhere else in the Philippines.
This Privacy Policy should be read together with the clubph Terms & Conditions, which govern your use of the Platform. By accessing the clubph Platform or creating an account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, clubph acts as the personal information controller (PIC) in respect of the personal data it collects and processes in connection with the Platform.
clubph has designated a Data Protection Officer (DPO) responsible for overseeing compliance with applicable data privacy laws and for handling data subject requests and complaints. You may contact the clubph DPO using the contact details provided in Section 14 of this Privacy Policy.
Data Protection Officer: The clubph DPO can be reached via the support email address listed in Section 14. All data privacy-related enquiries, access requests, and complaints should be directed to the DPO for prompt handling in accordance with the timelines prescribed by the National Privacy Commission (NPC) of the Philippines.
clubph collects the following categories of personal data in connection with your use of the Platform:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government-issued ID number (PhilSys, passport, driver's license, SSS ID, UMID) | Registration & KYC verification |
| Contact Data | Philippine mobile number, email address, residential address (city, province, barangay) | Registration & account updates |
| Financial Data | GCash number, Maya account details, bank account name and number, transaction history, deposit and withdrawal records | Deposits, withdrawals & KYC |
| Technical Data | IP address, device type, browser type and version, operating system, session duration, login timestamps | Automatically on Platform access |
| Usage Data | Games played, wager amounts, win/loss history, bonus usage, pages visited, features accessed | During active Platform use |
| Communications Data | Live chat transcripts, support ticket content, email correspondence, feedback submissions | When you contact support |
| Verification Documents | Scanned or photographed copies of government-issued IDs, selfies for liveness checks, proof of address documents | KYC verification process |
clubph does not intentionally collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. Where sensitive personal information is collected (such as government ID numbers), it is handled with the heightened protections required under the Philippine Data Privacy Act.
clubph collects personal data through the following means:
4.1 Directly From You
The majority of the personal data we hold about you is provided directly by you when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or participate in promotions. You are responsible for ensuring that the information you provide is accurate and up to date.
4.2 Automatically Through Technology
When you access the clubph Platform, certain technical and usage data is collected automatically through cookies, web beacons, log files, and similar tracking technologies. This includes your IP address, device identifiers, browser information, and details of your interactions with the Platform. Please refer to Section 9 for more information on our use of cookies.
4.3 From Third Parties
clubph may receive personal data about you from third-party sources in limited circumstances, including:
clubph processes your personal data for the following purposes, each supported by a lawful basis under the Philippine Data Privacy Act of 2012:
| Purpose | Legal Basis |
|---|---|
| Creating and managing your clubph account | Performance of a contract |
| Processing deposits and withdrawals in Philippine Peso (₱) | Performance of a contract |
| Verifying your identity and age (21+ requirement) through KYC | Legal obligation & legitimate interest |
| Complying with anti-money laundering (AML) obligations | Legal obligation (RA 9160, as amended) |
| Detecting and preventing fraud, cheating, and prohibited conduct | Legitimate interest |
| Providing customer support via live chat and email | Performance of a contract |
| Sending account-related notifications (OTPs, transaction alerts) | Performance of a contract |
| Sending promotional communications (with your consent) | Consent |
| Improving Platform performance and user experience | Legitimate interest |
| Complying with PAGCOR regulatory requirements | Legal obligation |
| Responsible gaming monitoring and intervention | Legal obligation & legitimate interest |
Where clubph relies on your consent as the legal basis for processing (such as for marketing communications), you have the right to withdraw that consent at any time by updating your communication preferences in your account settings or by contacting our support team.
clubph does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
Important: All third parties with whom clubph shares personal data are required to handle that data in accordance with applicable Philippine data privacy laws and are prohibited from using it for any purpose other than the specific purpose for which it was shared.
clubph retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
As a general guide, clubph applies the following retention periods:
When personal data is no longer required, clubph will securely delete or anonymise it in accordance with applicable data privacy standards.
clubph takes the security of your personal data seriously and implements appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
While clubph takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for keeping your clubph account credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.
The clubph Platform uses cookies and similar tracking technologies to enhance your experience, maintain your session, and collect usage data for analytics and security purposes. A cookie is a small text file placed on your device when you visit the Platform.
Types of Cookies We Use
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the clubph Platform. Strictly necessary cookies cannot be disabled as they are essential to Platform operation.
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights in relation to your personal data held by clubph. To exercise any of these rights, please contact the clubph Data Protection Officer using the details in Section 14.
Request a copy of the personal data clubph holds about you and information about how it is being processed.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
Object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interest.
Request a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service.
Be informed of any personal data breach that is likely to result in a risk to your rights and freedoms, within the timeframes required by Philippine law.
clubph will respond to all verified data subject requests within fifteen (15) business days of receipt, in accordance with the timelines prescribed by the National Privacy Commission. We may need to verify your identity before processing your request. In some cases, we may be unable to fulfil a request where doing so would conflict with our legal obligations — we will explain the reason in such cases.
If you are not satisfied with clubph's response to your privacy request or complaint, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
⚠ 21+ Only: The clubph Platform is strictly for individuals aged 21 years and above. clubph does not knowingly collect personal data from persons under the age of 21.
If clubph discovers or has reason to believe that personal data has been collected from a person under the age of 21, it will take immediate steps to delete that data and close the associated account. All deposits made by underage users will be returned to the payment source used, subject to verification and investigation.
Parents and guardians who believe that their child may have registered on the clubph Platform are encouraged to contact our support team immediately so that the matter can be investigated and resolved promptly. clubph cooperates fully with PAGCOR and relevant Philippine authorities in all underage gambling cases.
In some cases, personal data collected by clubph may be transferred to, stored in, or processed in countries outside the Philippines — for example, where clubph engages cloud infrastructure providers or game software partners whose servers are located abroad.
Where such transfers occur, clubph ensures that appropriate safeguards are in place to protect your personal data in accordance with the requirements of the Philippine Data Privacy Act of 2012. These safeguards may include contractual clauses that impose data protection obligations on the recipient, or transfers to countries that the National Privacy Commission has recognised as providing an adequate level of data protection.
By using the clubph Platform and consenting to this Privacy Policy, you acknowledge and agree to the transfer of your personal data as described in this section.
clubph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.
When material changes are made to this Privacy Policy, clubph will notify registered players via the email address or mobile number associated with their account, or by displaying a prominent notice on the Platform. Your continued use of the clubph Platform after any changes have been posted constitutes your acceptance of the revised Privacy Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how clubph is protecting your personal data.
If you have any questions, concerns, or complaints about this Privacy Policy or about how clubph handles your personal data, please contact our Data Protection Officer through any of the following channels:
clubph aims to acknowledge all privacy-related enquiries within two (2) business days and to resolve them within fifteen (15) business days. If you are not satisfied with our response, you may escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Philippine Data Privacy Act.
National Privacy Commission (NPC): The NPC is the Philippine government body responsible for administering and implementing the Data Privacy Act of 2012. Complaints may be filed with the NPC if you believe your data privacy rights have been violated and clubph has not adequately addressed your concern.
Every connection to the clubph platform is secured with SSL/TLS encryption, keeping your personal and financial data safe from interception at all times.
clubph processes all personal data in full compliance with Republic Act No. 10173, the Philippine Data Privacy Act of 2012, and the regulations of the National Privacy Commission.
clubph never sells, rents, or trades your personal data to third parties for marketing purposes. Your information is used only to operate your account and comply with Philippine law.
Sensitive account actions are protected by one-time password (OTP) verification sent to your registered Philippine mobile number, adding an extra layer of security to your clubph account.
clubph has appointed a Data Protection Officer to oversee all privacy matters, handle your data rights requests, and ensure ongoing compliance with Philippine data privacy regulations.
Access, correct, or request deletion of your personal data at any time. clubph responds to all verified data subject requests within 15 business days, as required by the NPC.
SSL/TLS & at-rest encryption
Secure identity verification
Philippine Data Privacy Act
Filipino agents always available
⚠ Responsible Gaming — 21+ Only
The clubph platform is strictly for players aged 21 and above. Gambling involves financial risk — only play with money you can afford to lose. Deposit limits, session reminders, and self-exclusion tools are available in your account settings. Gambling is addictive. Know when to stop. If gambling is affecting your life or the lives of those around you, please visit our Responsible Gaming page for support resources.